Terms & Conditions of Sale
Effective date: 5th February 2022
Introduction
These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase, you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. You will be accepting the terms set out here in ticking that box.
We are based in the UK and our Terms of Purchase are governed by UK legislation. We cannot offer international shipping and our digital documents can be downloaded worldwide.
The Terms of Use for our Site and our Privacy Statement can be found on separate pages.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.
Purchase Terms for Services
The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing.
If you purchase as a consumer, rather than a business, then should you change your mind following your purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided.
Purchase Terms for Non-Customised Products and Digital Downloads
We are proud of our online courses, digital downloads, books, calendars, wallpapers, guides, mini classes, masterclass and any other digital collateral and the results which our clients achieve from them. If you buy The Art of Confidence, The art of Seduction, Secrets to Going out Solo, Charm Classes, High Value Mentality, Feminine Wallpapers, Makeup Masterclass and The Femininity Club you are purchasing a digital PDF file, PNG file or course portal which you will receive via email automatically once your payment has been processed. You can then download and save the PDF or PNG to your device or access your portal online. With downloadable collateral, as you receive the files instantly, you will not be entitled to receive a refund, so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.
Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.
Should you have any problems with downloading your file, accessing your portal or are unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to [email protected]
Purchase Terms for Digital Products and Services under a Payment Plan
Payment Terms
The cost of the digital products and services under a payment plan is set at the time you subscribe. On subscription, you will agree to monthly or yearly payments via PayPal, Stripe or Kajabi, which will be taken on the same day each month or year in accordance with the Auto-Renewal Terms outlined below. You understand you are responsible for the full payment each month or year and agree to pay the sum requested electronically.
If you have joined digital products and service during a promotional period and have been promised a trial period that is less than the public price set at the time of subscription, you understand that after such a trial period, you will be charged the regular retail cost, for a monthly or annual membership; whichever you select.
Should you fail to make timely payments, or if additional payments cannot be processed, you understand your access to digital products and service will be restricted if payment is not made within 1 day of the date it is due.
If payment is not made on the date it is due, we will continue to attempt to charge you via the membership site software; if and when the payment goes through, you will again receive full access to the membership site. If payment is not collected, your access will remain restricted, and you will carry a balance on your account showing the month(s) owed. You must bring your account completely current to be granted access.
If payment continues to be unsuccessful after fourteen (14) days, your access shall be revoked and permanently cancelled. Should you wish to rejoin the digital products and service, after this period, you must do so at the current price the digital products and service is being offered, which we reserve the right to increase at any time for future launches.
We reserve the right to cancel your access to the digital products and services should you fail to make additional payments per the Auto-Renewal Terms outlined below. Should this occur, you understand you are not entitled to a refund of funds already issued to us for access to the digital products and services.
AUTO-RENEWAL AGREEMENT
You understand and agree that continued access to products under a payment plan requires recurring monthly or recurring annual payments that you will make on the day of the month or year on which you signed up (For example, if you join The Femininity Club on the 5th of the month via monthly membership, you will continue to be charged on the 5th of every month thereafter).
If you elect to be charged monthly: by purchasing access to the digital product or service and agreeing to these Terms of Use, you understand you will be automatically charged each month via the same card or manner in which the initial payment was made for the following month of membership to the products or service. This process will repeat each month unless and until you properly cancel your subscription ir until your payment plan has been paid in full.
If you elect to be charged annually: by purchasing access tothe products or service and agreeing to these Terms of Use, you understand you will be automatically charged each year via the same card or manner in which the initial payment was made, for the following year of the products or service. This process will repeat each year unless and until you properly cancel your subscription or your payment plan has been paid in full.
Purchase Terms for Physical Products
We have worked hard to create products of high quality. For the individual detail and specification of each product, please see the product description which accompanies each product listing. Please note that we take all reasonable steps and care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep this Site as up-to-date as possible, the information available on the Site may not reflect the availability position at exactly the moment you place an order.
Images of products on our Site are for illustrative purposes only. We make every effort to ensure that images are captured and displayed accurately but we cannot guarantee that the products are displayed accurately on your device. The products that you order and the packaging of the products may vary from the images on the Site.
Cancellation Rights
As a consumer purchasing online you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 calendar days form the day after you receive the product.
You need not provide a reason for cancelling your order; however, you must email us at [email protected] to cancel your order. Where possible, please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.
In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.
You must return the products within 14 days of the cancellation being confirmed. Return items should be sent to:
16 Bulwer Road,
London,
N18 1QJ
United Kingdom
If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.
If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.
Exclusions
Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:
- Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;
- Items which are personalised or made to your specification;
- Products which are liable to deteriorate or expire rapidly.
Faulty Goods
Nothing in these terms affects your legal rights in respective of products which are defective or not as described.
If you think a product is defective or mis-described then please email [email protected] with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.
You will need to return your products to:
16 Bulwer Road,
London,
N18 1QJ
United Kingdom
All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
Pricing
The prices are as quoted on the website for each item. Prices do include VAT. The product pricing also excludes delivery charges which will be added to the total amount at the checkout.
We may change our prices at any time, but changes will not affect any order in respect of which we have already sent you an order confirmation.
Despite our best efforts, it is always possible that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that where a product's correct price is less than our stated price, we will charge you the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Delivery
Unless you purchase an item on pre-order or bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation. Our orders are usually sent out weekly on Tuesdays by Royal Mail Second Class Post and should reach you within a 15 day period.
If we do not deliver your product within 15 calendar days or within the other time period agreed between us, you may contact us to cancel your order. We are not responsible for delays outside of our control. We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.
If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
International Delivery
We deliver to certain countries outside of the UK. Please contact us by email to check whether we can deliver to your required location. Orders to outside the UK may be subject to import duties and taxies. You will be responsible for payment of such amounts which are not set by us but set by each location. Please contact your local customs office for further information before placing your order.
Warranty and Liability
We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.
We do not exclude or limit in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Additional Circumstances
Should you consider that you have grounds to obtain a refund which are not set out above you should email [email protected] to set out your refund request.
All refunds are provided in accordance with your statutory rights.
Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.
